Help

Makeyourcoatofarms.com wants your experience on our web site and with the products you order through application to be pleasurable. Anytime you have a questions or concern, first review the common issues below, and if you do not find your answer, please contact us.

EASY CONTACT: Phone: 888.326.5947 x102 or email suppport@familyiq.com

GENERAL INFORMATION	ORDERING INFORMATION
What is Make Your Coat of Arms? What is Familyiq.com? What is CaféPress.com?	Satisfaction Guarantee Changing an Order Returns and Exchanges Customs Payment Options Tax

What is Make Your Coat of Arms?

Make Your Coat of Arms allows you to easily create your own family coat of arms or family crest based on your family ancestry or on the values that are important to you and your family today. Once you have created your family coat of arms, you can share it by ordering your own personalized items (like a t-shirt) with your new custom family coat of arms printed right on it!

What is FamilyIQ?

FamilyIQ.com, the popular family education web site is the parent company of Make Your Coat of Arms. To learn more please see the About Us page.

Who Makes My Products?

Make Your Coat of Arms uses various vendors, depending on the type of product, including in-house printing and custom designs.

Products include custom prints (framed or unframed), Logos, t-shirts, sweatshirts, coffee mugs, posters, clocks and much more. If you don't see it in our catalog, that doesn't mean we don't have the item you want! Please call us at 888.326.5947 x102 to discuss what you'd like to see. We can help!

Satisfaction Guarantee

100% Money Back Guarantee On All Products

Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends.

If for any reason you need to return or exchange an item, just contact our support@familyiq.com and you're done!

Changing an Order

If you need to cancel your order, contact support@familyiq.com. Please include the order number of the item that you would like to cancel to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

Returns and Exchanges

CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back.

Shipping charges are not refundable.

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example:

T-shirt value: $15.99
Mug value: $ 10.99
Mousepad value: $10.99

Payment Options

Makeyourcoatofarms.com accepts credit cards for merchandise payment. Payments will show on your statement as FamilyIQ, makeyourcoatofarms.com parent company.

We accept Visa, MasterCard, Discover, American Express and check cards, as long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Tax

Makeyourocoatofarms.com merchandise ships out of California. Any order shipped within this state is subject to sales tax.

Tax amounts are based on the current tax rate for the county/state the order is shipped from.